This is a method that I use very often to help me eliminate software conflicts. Troubleshooting Windows can sometimes be very difficult and therefor I use the Clean Reboot for Windows to stop all other applications like Antivirus software, system utilities and other software and services that start automatically when you startup Windows.

Doing a Clean Reboot for Windows means that you start Windows 8.1, Windows 8, Windows 7 or Windows Vista by using the minimal set of drivers and applications.

Here is the method to Clean Reboot Windows:

Windows 8: Swipe the right side of the screen and tap on SEARCH. In the Search Box type in MSCONFIG and tap on the MSCONFIG results on the left.
Windows 7: Click on START and in the Search Box, type MSCONFIG and press enter.

Search for msconfig in Windows 8










Go to the SERVICES tab and select the HIDE ALL MICROSOFT SERVICES check box and click DISABLE ALL.

System Configuration















Go to the STARTUP tab in SYSTEM CONFIGURATION dialog box and click OPEN TASK MANAGER.

Open Task Manager in msconfig







In TASK MANAGER, go to STARTUP and disable all startup items by selecting the item and then click on DISABLE.

Disable startup tasks in Task Manager



















Close TASK MANAGER and click on OK in the SYSTEM CONFIGURATION dialog box.
Then reboot your computer.

Your will have a Clean Reboot for Windows without all the additional services and applications running in the background. To troubleshoot your Windows, start to enable the services and processes one by one to determine which one is the culprit that causes the conflict or slowness of your computer.

Tagged with: , , ,

Have you ever had a reason to create a Shortcut on your desktop, but you want the Shortcut to launch in a Non-Default Browser? I had this scenario twice in one week. In one instance it was a case where the client had Firefox as his default Browser, but the website that he wants to open just work better in Internet Explorer. So how do you create the Shortcut to launch in a Non-Default Browser like in this case Internet Explorer?

The other scenario was with Windows 8. When you go to the desktop in Windows 8 and click on the Internet Explorer icon in the taskbar, Windows 8 opens the normal Internet Explorer that me and you are used to, but if you create a Shortcut on your desktop, it will open the Internet Explorer App that looks different and does not have all the options like the normal Internet Explorer. So how do I get that Shortcut to launch in a Non-Default Browser in this case the normal Internet Explorer and not the Internet Explorer App?

Here is how you do it:

Open Windows Explorer and browse to where iexplore.exe is located. Typically this will be in C:\Program Files\Internet Explorer. Now use your right mouse button and drag this file to your desktop. You might get a popup menu – choose Create Shortcut(s) here.

Right-click on the Shortcut you just created and select properties. Edit the Target Field and change it to include the URL that you want Internet Explorer to open.
(Make sure to leave the double quotes in the path and that the URL does have the http:// included)

“C:\Program Files\Internet Explorer\iexplore.exe”

Shortcut to Launch in a Non-Default BrowserAfter you saved the properties you can rename the Shortcut to the website that it will open.

That’s it, your new Shortcut will open the URL in a Non-Default Browser.

Tagged with: , ,

Had an interesting problem today. After upgrading a Windows 7 PC from Adobe Reader 9.5 to Adobe Reader XI, I received a message when I open Adobe Reader that Adobe Reader cannot open in Protected Mode due to an incompatibility with your system configuration and that Acrobat failed to load its Core DLL file.

Adobe Reader Protected Mode
















When you select the option “Open with Protected Mode disabled” I receive an error “Acrobat failed to load its Core DLL

Acrobat failed to load its core dll







I’ve tried the following:

–          Uninstall Adobe Reader XI and reinstall it. I got the same error.

–          Remove the folder C:\Program Files(x86)\Adobe and reinstall. Got the same error.

–          Log in with a different profile and reinstall. Got the same error.

–          When I reboot the PC I got an error saying

The application was unable to start correctly (0xc000007b)“.

Application unable to start correctly Adobe error








I eventually uninstalled Adobe Reader XI and download and install Adobe Reader 9.5. This solved the problem and I could open Adobe Reader. After that I updated it again to Adobe Reader XI and everything worked fine.

My only conclusion was that something went wrong or the installation were corrupt after the first upgrade that I’ve done and caused the Acrobat failed to load its Core DLL error.

If you need to download previous versions of Adobe Reader, click here.

Tagged with: , , , ,

Some of you might have run into this problem. You want to Ping a server or device to get the IP Address. When you run the Ping command in the command prompt you get this long unknown list of characters as result. This address is the IPv6 address for that specific device.

Why IPv6 you may ask? The sole reason for the switch from the IPv4 protocol to IPv6 protocol is because IPv4 only supports 4.3 billion addresses and with the rate that internet connected devices is multiplying these days something had to be done to prevent us running out of IP addresses. IPv6 was born and support 40,282,366,920 billion billion billion usable addresses.

How do you then see the old IPv4 address when you Ping your server or device that is now IPv6 ready? Just add a “-4” at the end of your Ping command.

C:\ping <hostname> -4

Ping returns IPv6 address and not IPv4 address


Ping returns IPv6 address and not IPv4 address



Tagged with: , ,

Since Windows 7 is in production a new error had shown up and I never found the real workaround.

If you had the error message “The Trust Relationship between this Workstation and the Primary Domain failed” when you tried to logon you will know what I’m talking about.

Most of the time I receive this error when the workstation is connected to a domain and you do a System Restore. I also had it before after certain Windows Updates. As soon as the workstation reboot after the System Restore or Windows Update you will get this error and then you won’t be able to logon with your domain user and password. Next you will realise that the Local Administrator Account on the workstation is disabled by default in Windows 7 so if you haven’t setup an Local User or enabled the Administrator Account you have yourself a little problem.

The Trust Relationship between this workstation and the Primary Domain failed


Here is how I normally fix the issue:

First if you don’t have a Local Account to login to, disconnect the workstation from the network by removing the network cable. Now reboot the workstation into Safe Mode and login with the Domain Username and Password that is known to you. Next enable and reset the Local Administrator Account’s password and reboot and login with the Local Administrator.

When logged in with the Local Administrator Account or Local User with Administrator Rights, make a backup of the User Folder (C:\Users\<username>).

Then remove the workstation from the domain and reboot. When the reboot is done, log back in with your Local User with Administrator Rights.

Open REGEDIT (START -> RUN -> REGEDIT) and browse to the following Registry Key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\

In the “ProfileList”, search for the profile that you can’t login to anymore and remove the Profile from the ProfileList.

Reboot the workstation and again log in with your Local User with Administrator Rights. Re-join your workstation to the domain and reboot again. Now, logon with the domain user that you were unable to logon with before.

After the new profile for the Domain User has been configured in Windows 7, restore the backup that you made of User Folder by copying all the files back to the profile (Documents, Desktop and Favourites etc.)

This always solves the error “The Trust Relationship between this workstation and the Primary Domain failed”. If you have any other solution or a quicker fix for this, please inform me.

Tagged with: , , , , , ,