Procedure entry point K32GetProcessImageFileNameW
A client of mine subscribed to Office 365 Small Business Premium and then tried to install Office 365 ProPlus on a Windows Vista operating system to set up Exchange Online. As soon as the installation starts the following error are displayed. The procedure entry point K32GetProcessImageFileNameW could not be located in the dynamic link library KERNEL32.dll.
There are two reasons why you received this error.
Installing Office 365 ProPlus on Windows Vista
The reason why you will receive the Procedure entry point K32GetProcessImageFileNameW error in Windows Vista is simply because Microsoft Office 2013 is not compatible with Windows Vista. Just remember the Office 365 ProPlus is the same as Microsoft Office 2013 Professional Plus.
Microsoft Office 2013 compatibility list:
– Windows 7 (32-bit or 64-bit)
– Windows 8 (32-bit or 64-bit)
– Windows 8.1 (32-bit or 64-bit)
– Windows Server 2008 R2 (64-bit)
– Windows Server 2012 (64-bit)
You can solve this issue by installing Microsoft Office 2010 on your Windows Vista operating system.
Here is an article that will guide you to where you can download Microsoft Office 2010 and then use your Office 365 Small Business Premium subscription to activate it and setup Exchange Online on a Windows Vista computer.
If you bought the Microsoft Office 2013 box product (retail version) and you did not know that it’s not compatible with Windows Vista, your best option is to upgrade to Windows 7 or Windows 8.
Installing Office 2010 on a Windows Vista
You might receive the Procedure entry point K32GetProcessImageFileNameW error when you try to install Microsoft Office 2010 on Windows Vista operating system.
To solve this issue, download and install Windows Vista Service Pack 1 (SP1). Then try to install Microsoft Office 2010.
Download Windows Vista Service Pack 1 (SP1)
Download Windows Vista Service Pack 2 (SP2)