Installing your newly created Office 365 Exchange Online mailbox on Outlook can really be a very easy job, especially with the Autodiscover feature. Most of the times you only need to enter the name of the user, the email address as you configured it in Office 365 and then the password. Outlook will Autodiscover the server and authenticate automatically and setup Outlook for you. This is how easy it is with Outlook 2013, but if you use older versions of Outlook you can run into some issues and sometimes after the Autodiscover process, Outlook will get stuck at the connect to Password Prompt. This password prompt will pop up and it will look like you have the wrong password as it will keep going back to the Password Prompt.

The main reason for this is because Microsoft Outlook is not Up-to-Date with the latest Windows Updates. The easiest way to make sure that all your Windows Updates has been installed is to go to START -> ALL PROGRAMS and click on WINDOWS UPDATES. Select Check for Updates on the left and wait for Windows to install all outstanding updates.

Sometimes you do not have the time to sit and wait for Windows Updates to install automatically so you want to only install the Windows Updates to enable you to install the Office 365 email mailbox. Here are the Updates and Service Packs that you need to install for each version of Outlook to enable it to Autodiscover your Office 365 mailbox without any issues.

Connect to Password Prompt

Take note that Office 365 Exchange Online only works on Outlook 2007, Outlook 2010 and Outlook 2013.

Microsoft Office 2007:

Download and install Office 2007 Service Pack 1
Download and install Office 2007 Service Pack 2
Download and install Office 2007 Service Pack 3

Download and install KB2596598
Download and install KB2687404

Microsoft Office 2010:

Download and install Office 2010 Service Pack 1 (32bit) or Office 2010 Service Pack 1 (64bit)
Download and install Office 2010 Service Pack 2 (32bit) or Office 2010 Service Pack 2 (64bit)

Download and install KB2553248 (32bit) or KB2553248 (64bit)
Download and install KB2687623 (32bit) or KB2687623 (64bit)

Microsoft Office 2013 was developed with Office 365 Exchange Online and Autodiscover in mind so Office 2013 should work straight away after installation.

After you installed the above updates and service packs for the specific version of Office you have, you should not experience any further issues with the connect to Password Prompt.

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When you are a Microsoft Cloud Partner like us, then you will notice that after 90 days of signing up a new customer for Office 365, the customer will be requested to change their mailbox password. If you look at the security aspect this is a very good thing to prevent unauthorized access to your Office 365 Portal or even worse, your emails.

But you will get the request from time to time that customers want to extend the period beyond 90 days. Most of the customers requesting this are the ones with a laptop, smartphone, tablet and other devices where they access their mail from. The moment they change the password, the password need to be changed on all the devices.

What I normally do is to extend the Password Expiration Policy to make this easier for the client. As far as I know there is no way to disable the Password Policy all together but extending it make the hassle less for the customer.

Change Password Policy in Office 365:

First log in to your Microsoft portal (

In the menu on the left, click on SERVICE SETTINGS.

Change Office 365 Password Policy











Then click on PASSWORDS at the top of the window.

You will then have the option to change the Password Expiration Policy.The default “Days before password expire” is normally 90 days. You can change that anything between 14-730.
You can also change how many days before the password will expire you will get notified about the expiration.

Office365 Password Policy









After you made the desired changes, SAVE your settings and that should be it!

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